Isle of Arran Micro Campers Last updated: 19/08/2026
This Privacy and Cookie Policy explains how Isle of Arran Micro Campers (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website, book a Trailer, or purchase Goods from our online store. It also explains how we use cookies.
We are the “data controller” of the personal data described in this policy. If you have any questions, contact us at info@arran-micro-campers.co.uk.
1. What Data We Collect
We collect the following categories of personal data:
When you make a booking or account:
- Name, email address, phone number, and postal address
- Date of birth (where needed to confirm you meet our minimum age requirement)
- Booking details (dates, Trailer selected, number of guests)
- Payment information (processed by our payment provider — see Section 4)
- Communications you send us (e.g. emails, enquiries, special requests)
When you order from the online store:
- Name, email address, phone number
- Delivery address (Isle of Arran only)
- Order details and payment information (processed by our payment provider)
Automatically, when you use our website:
- IP address, browser type, device information
- Pages visited, time spent on site, referral source
- Cookie data (see Section 8)
We do not knowingly collect any special category data (e.g. health, religion) unless you voluntarily provide it to us (for example, to tell us about an accessibility need), in which case we only use it for that purpose.
2. How We Use Your Data
We use your personal data to:
- Process and manage bookings and online store orders
- Take payment and manage refunds, damage charges, or invoices
- Communicate with you about your booking or order (confirmations, check-in details, delivery updates)
- Respond to enquiries and provide customer support
- Send you marketing communications, where you have consented (see Section 6)
- Improve our website and services, including through analytics
- Comply with legal and regulatory obligations (e.g. tax records)
- Detect and prevent fraud or misuse
3. Our Legal Basis for Processing
We process your data on the following legal bases under UK GDPR:
| Purpose | Legal Basis |
| Processing bookings/orders, taking payment | Performance of a contract |
| Responding to enquiries | Performance of a contract / legitimate interests |
| Marketing communications | Consent |
| Website analytics/improvement | Legitimate interests |
| Fraud prevention | Legitimate interests |
| Tax and accounting records | Legal obligation |
4. Sharing Your Data
We share personal data with the following categories of third party, only as needed to provide our services:
- Payment processors (e.g. [Stripe/PayPal/etc.]) to take payment securely — we do not store full card details ourselves
- IT and website hosting providers who support our website and booking system
- Professional advisers (e.g. accountants, insurers) where necessary
- Law enforcement or regulators, where required by law
We do not sell your personal data to third parties.
5. International Transfers
Where any of our service providers store or process data outside the UK, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or an adequacy decision) to protect your data in accordance with UK data protection law.
6. Marketing
We will only send you marketing emails (e.g. about offers or availability) if you have opted in to receive them. You can withdraw your consent and unsubscribe at any time using the link in any marketing email, or by contacting us at [contact email]. Withdrawing marketing consent does not affect booking or order-related communications, which we send as part of fulfilling your contract with us.
7. How Long We Keep Your Data
We keep personal data only as long as necessary for the purposes it was collected, including:
- Booking and order records: retained for 6 years to meet tax and accounting obligations
- Marketing consent records: retained until you unsubscribe, then a record of the opt-out is kept
- Website analytics data: retained in accordance with our analytics provider’s standard retention periods
After these periods, data is securely deleted or anonymised.
8. Cookies
Our website uses cookies and similar technologies to make the site work and to understand how it’s used.
8.1 What are cookies? Cookies are small text files placed on your device when you visit a website. They help the site function and can also be used to remember preferences or gather analytics.
8.2 Types of cookies we use:
| Type | Purpose | Can be disabled? |
| Strictly necessary | Required for core site functions (e.g. booking checkout, shopping cart, security) | No — these are essential |
| Analytics/performance | Help us understand how visitors use the site (e.g. Google Analytics) | Yes |
| Functionality | Remember your preferences (e.g. currency, previous searches) | Yes |
| Marketing/advertising | Used to show relevant ads or measure campaign performance, where applicable | Yes |
8.3 Managing cookies When you first visit our website, you will be shown a cookie banner where you can accept or manage non-essential cookies. You can also control or delete cookies at any time through your browser settings. Disabling certain cookies may affect the functionality of the website, including the booking and checkout process.
9. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Rectify inaccurate or incomplete data
- Erase your data, in certain circumstances
- Restrict or object to certain processing
- Data portability, where applicable
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, contact us at info@arran-micro-campers.co.uk. We will respond within one month, as required by law.
You also have the right to complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe we have not handled your data properly.
10. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse, including secure payment processing, access controls, and staff awareness of data protection obligations.
11. Children
Our website and services are not directed at children, and we do not knowingly collect personal data from children under 16 without parental consent.
12. Changes to This Policy
We may update this Privacy and Cookie Policy from time to time. The version published on our website at the time of your booking, order, or visit will apply. We encourage you to review this page periodically.
13. Contact Us
If you have any questions about this policy or how we handle your data, please contact:
Isle of Arran Micro Campers, info@arran-micro-campers.co.uk